Terms of use

Terms of use

General Terms and Conditions of Your Business and Product Delivery

1. Right to Exchange or Refund
Product returns must be accompanied by a written statement detailing the reasons for the return and a copy of the appropriate PM invoice (from PM to the business partner). Nutritional supplements may be returned within 30 days of the date of the invoice and cosmetics may be returned within 90 days of the date of the invoice. In individual cases, the return period for nutritional supplements may be extended to 45 days from the date of the invoice. This goodwill provision is applicable only if the end customer returns a product to the business partner on the last day of the 30 day return period and therefore it is not possible for the business partner to meet the 30 day return period towards PM! An exchange or return of products without stated reason is possible within the 30 day return period for a nominal fee of 5% of the product value.

For compliance with this period is it sufficient to state the intention to return the goods within the period using one of the following means: e-mail to: pmi-fpo-americas@pm-international.us

Mail to:
PM-International Logistics Center America, LLC
7245 16th Street E
FL-34243 Sarasota

In the case of the return of goods the contract becomes void and monies already paid are returned after the goods delivered have been received by PM-International. If the goods returned show signs of having been used, or if they have been damaged or opened, we retain the right to adjust the refunded amount. Possible printing errors and price alterations excepted.

PM-International USA Shipping Policy for FPO countries
The following are the terms and conditions that constitute our Shipping Policy for FPO (For Personal Use ONLY) countries.

Shipment processing time
Orders are not shipped or delivered on weekends or holidays. Delivery will occur 7-15 business days from the order process date.
Due to actual conditions related to COVID shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates.
Shipping charges for your order will be 28$ as a flat rate.

Customs, Duties and Taxes
PM-International is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

PM-International is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

3. International Shipping Policy
We currently ship for Personal Use Only to the approved countries (see list of countries in our website)

4. Reservation of Proprietary rights
The goods remain the property of PM-International until they have been fully paid for.

5. Payment
Due Date, Delayed Payment Payment for goods may be rendered with an accepted credit card/PayPal. Payment is due and will be charged at the time of shipping.